STORE POLICY

This privacy policy sets out how Rabbit Forest Limited uses and protects any information that you give us when you use this website. The processing of personal data is governed by the General Data Protection Regulation (the "GDPR").

The Rabbit Forest Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using any of our services, then you can be assured that it will only be used in accordance with this privacy statement.

The Rabbit Forest Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy became effective from February 2022 and was updated in February 2022 to reflect the changes required under the GDPR legislation.

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What we collect about you

We collect personal details in order for us to process your purchases or provide services from our website or call centres, this forms the legal basis for using your data. We collect:

Your name

Home address

Delivery address

Email address

Telephone number

If you call one of our contact centres we use call recording technology and any notes of the discussion with the call centre agent are collected.

If you use our website we use cookies for the processing of your website visit and where you give us consent for personalisation and marketing purposes.

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

To find out more about what cookies we use and your consent to using cookies visit our cookies policy page.

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How we process data

The Jewellery Channel Ltd acts as both a data processor and a data controller for your personal information. This means that we process your data and we use third parties to process your data on our behalf. We audit all third parties to ensure they meet the standards of data protection required under the GDPR. The third party data processors that we mainly use are:

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The Royal Mail - Name and postal address, For delivering your orders or any written communication, https://www.royalmail.com/

HERMES - Name and postal address, For delivering your orders or any written communication, https://new.myhermes.co.uk/index.html

Paypal - Name, Address, Phone Number and Order Details, For processing payments, https://www.paypal.com/uk/home

DPD UK - Name and postal address, For delivering your orders or any written communication, https://www.dpd.co.uk

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Security

We are committed to ensuring that information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we gain consent from you or we are required by law to do so. Where we gain consent to share your personal information we make it clear to whom the data is being shared and for what purpose.

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Marketing

We would like to send you information about the services of ours which may be of interest to you. If you have agreed to our terms and conditions or have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please visit our website (you data section) or call our contact centre to change your marketing preferences.

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Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like to see the personal information that we hold about you, please visit our website (privacy policy) and contact us via our website page "contact".

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.