FAQ

How do I use a promo code?

To use a promo code, enter the code at checkout in the designated promo code box. The discount will be applied to your total order amount. Only one promo code can be used per order.
What is your return policy?

We offer a 28-day return policy on all purchases. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided it is in its original condition. Details please go to Shipping & Returns Policy Page.
Can I track the status of my custom order?

Yes, you can track the status of your custom order by logging into your account on our website. We will also keep you updated via email on the progress of your custom piece.
Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or through the carrier’s website.
Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on the destination. Please check our shipping policy page for more details.
Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all our jewelry. During checkout, you can select the gift wrapping option and include a personalized message for your recipient.
What payment methods do you accept?

We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your personal information is protected.
How can I sign up for your newsletter?

You can sign up for our newsletter by entering your email address in the subscription box located at the bottom of our website. By subscribing, you will receive updates on new arrivals, special promotions, and exclusive offers.
What are the benefits of joining your loyalty program?

Our loyalty program offers exclusive benefits such as early access to new collections, special discounts, birthday rewards, and more. Join our loyalty program to start earning points with every purchase.
Do you offer discounts for bulk purchases or special occasions?

Yes, we offer discounts for bulk purchases, weddings, and other special occasions. Please contact our customer service team for more information on our bulk order discounts and special offers.
How long does shipping take?

Shipping times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-14 business days. Expedited shipping options are also available at checkout.
Can I cancel my order?

You can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to request a cancellation.
What materials are used in your jewellery settings?

Our jewellery settings are made from high-quality materials such as 14K and 18K gold, sterling silver, and platinum. Detailed material information is provided on each product page.
Are your pearls treated or dyed?

Some of our pearls are treated or dyed to enhance their natural beauty. We clearly indicate on the product page whether a pearl has been treated. All treatments are done in accordance with industry standards.
How are your pearls sourced?

We source our pearls from reputable farms and suppliers who follow ethical and sustainable practices. Our commitment to sustainability ensures that our pearls are harvested responsibly.
Are the freshwater pearls you use genuine?

Yes, all our freshwater pearls are 100% genuine and ethically sourced. We take pride in offering high-quality pearls that are carefully selected for their luster and beauty.
What should I do if my jewelry needs repair?

If your jewelry requires repair, please contact our customer service team. We offer repair services for our products and will provide you with instructions on how to send your item to us.
How do I determine my necklace length?

Necklace length is a personal preference, but we provide a detailed guide and size chart on our website to help you choose the perfect length. Feel free to contact our customer service for personalized advice.
What if the item I want is out of stock?

If an item you want is out of stock, you can sign up to receive a notification when it becomes available again. Simply click on the "Notify Me" button on the product page and enter your email address.
How should I care for my pearl jewelry?

Pearls are delicate and should be handled with care. Avoid contact with harsh chemicals, perfumes, and cosmetics. Clean your pearls with a soft cloth after each wear and store them in a soft pouch to prevent scratches.
What types of pearl jewelry do you offer?

We offer a wide range of pearl jewelry including necklaces, earrings, bracelets, rings, and pendants. Our collection features various types of pearls such as Akoya, freshwater, Tahitian, and South Sea pearls.
Do you offer custom designs?

Yes, we offer custom jewelry design services. If you have a specific design in mind, please contact us, and our design team will work with you to create a unique piece tailored to your preferences.